Why this matters
Most security incidents a support technician sees are not clever hacks. They are malware from a USB stick used in a print shop, a staff member who typed their email password into a fake page, a MoMo scam call, or a computer that missed months of updates. Ghanaian IT support adverts ask for antivirus management, patching, security awareness and protecting systems. Preventing these common problems and responding calmly when they happen is a core part of the job.
Know the threats
- Malware is harmful software. Viruses and worms spread between files and machines. Ransomware locks files and demands payment. Spyware and keyloggers steal information. A common nuisance in Ghana is the "shortcut" malware on USB sticks that hides files and replaces them with shortcuts.
- Phishing is a fake message that tries to make you click a link, open an attachment or give a password. It may look like it comes from a bank, a courier, Microsoft, or your own boss.
- Scams and impersonation arrive by phone, SMS or WhatsApp: "I sent MoMo to you by mistake, please send it back", fake prize messages, or someone pretending to be IT and asking for a code. Real IT staff never need your password or verification codes.
Signs of phishing
- Urgent or threatening language: "your account will be closed today".